{"id":59,"date":"2005-01-24T11:47:07","date_gmt":"2005-01-24T18:47:07","guid":{"rendered":"https:\/\/monathecat.com\/blog\/?p=59"},"modified":"2005-01-24T11:47:07","modified_gmt":"2005-01-24T18:47:07","slug":"my-letter-to-mt-high-customer-service","status":"publish","type":"post","link":"https:\/\/monathecat.com\/blog\/2005\/01\/24\/my-letter-to-mt-high-customer-service\/","title":{"rendered":"My letter to Mt High Customer Service"},"content":{"rendered":"
<\/div>\n

Sent Monday, January 24th.
—-
January 23rd<\/sup>, 2005<\/p>\n

<\/o:p><\/p>\n

Mountain High Resort
ATTN: <\/span>Customer Service\/Management
PO Box 3010<\/st1:street>
Wrightwood<\/st1:city>, CA<\/st1:state> 92397<\/st1:postalcode><\/st1:address><\/p>\n

<\/o:p><\/p>\n

Today was my last day of skiing at Mt. High Resort, and I had a pretty good time.<\/p>\n

<\/o:p><\/p>\n

Why was it my last day? <\/span>Unfortunately, it\u00e2\u20ac\u2122s all due to the fact that you do not have a fundamental understanding of Customer Service. — The customer is always right and everything possible should be done to make them happy. <\/span>Apparently, $12 is impossible.<\/p>\n

<\/o:p><\/p>\n

I was at your resort two weeks ago (01\/08\/2005) and upgraded a Ralph\u00e2\u20ac\u2122s ticket ($38) to a Beginner\u00e2\u20ac\u2122s Package Ticket for an additional $12. <\/span>My main concern with the Beginner\u00e2\u20ac\u2122s Package was that it only allows access to the lower mountain. <\/span>When I asked the cashier, I was assured that my lift ticket would work for the entire mountain. <\/span>Before I was able to ski that day, the resort was closed due to weather and I was given a voucher.<\/p>\n

<\/o:p><\/p>\n

When returning today to use the voucher, I was charged an additional $12 to allow me to have a lift ticket for the entire mountain. <\/span>I explained that I had been assured that I already had a lift ticket for the entire mountain and that I shouldn\u00e2\u20ac\u2122t be charged the extra $12. <\/span>The cashier disagreed, so I paid the $12 and took my complaint to Guest Services. <\/span>Guest Services wasn\u00e2\u20ac\u2122t able to fix my problem and I had to go to the VIP window. <\/span>The clerk at the VIP window reiterated the Beginner\u00e2\u20ac\u2122s Package Policy over and over again (which I am familiar with), and I reiterated (we were actually screaming at each other) over and over again that regardless of what the policy is, I was assured a full mountain lift ticket and that Mt. High has reneged on their promise. <\/span>I don\u00e2\u20ac\u2122t care what your policies and fine print say \u00e2\u20ac\u201c I was made a promise by you, which you did not keep. <\/span>No employee of yours should be screaming at me, a customer who came with many friends and will never come back.<\/p>\n

<\/span><\/p>\n

Enjoying a day of skiing was more important to me than $12. <\/span>But, the sad thing is, losing a customer forever wasn\u00e2\u20ac\u2122t worth more than $12 to you.<\/p>\n

<\/o:p><\/p>\n

I hope you do well in the future without my business and that you can learn from your mistakes and start following a very basic rule: <\/span>\u00e2\u20ac\u0153The customer is always right, and everything possible should be done to make them happy.\u00e2\u20ac\u009d <\/span>It\u00e2\u20ac\u2122s too late to win me back, but hopefully not too late to lose any others.<\/p>\n

<\/o:p><\/p>\n

With Regret,<\/p>\n

<\/o:p><\/p>\n


<\/my><\/o:p><\/p>\n

<\/o:p><\/p>\n

<\/o:p><\/p>\n

[My Signature]<\/my><\/p>\n


[My Name]
[My Address]
<\/my><\/my><\/p>\n

—-<\/p>\n

See also: Mt High Customer Service Sucks<\/a><\/p>\n

<\/div>\n","protected":false},"excerpt":{"rendered":"

Sent Monday, January 24th.—-January 23rd, 2005 Mountain High ResortATTN: Customer Service\/ManagementPO Box 3010Wrightwood, CA 92397 Today was my last day of skiing at Mt. High Resort, and I had a pretty good time. Why was it my last day? Unfortunately, it\u00e2\u20ac\u2122s all due to the fact that you do not have a fundamental understanding of […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-59","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/monathecat.com\/blog\/wp-json\/wp\/v2\/posts\/59","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/monathecat.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/monathecat.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/monathecat.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/monathecat.com\/blog\/wp-json\/wp\/v2\/comments?post=59"}],"version-history":[{"count":0,"href":"https:\/\/monathecat.com\/blog\/wp-json\/wp\/v2\/posts\/59\/revisions"}],"wp:attachment":[{"href":"https:\/\/monathecat.com\/blog\/wp-json\/wp\/v2\/media?parent=59"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/monathecat.com\/blog\/wp-json\/wp\/v2\/categories?post=59"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/monathecat.com\/blog\/wp-json\/wp\/v2\/tags?post=59"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}